Fonts come from our own servers
The app and this website no longer load their fonts from Google.
A plain reason when a capture fails
When something you captured can't be read, Sources now says why in plain words, for example that the model was busy, and you can try again.
Long PDFs say how much was read
If a PDF is too long to read in full, the capture now says how much of it was read.
Captures wait when you reach the daily limit
If you reach your daily usage limit while captures are still being processed, the rest now wait instead of running past the limit, and continue by themselves after midnight UTC. Sources marks them as waiting. Adding insights from your Inbox counts toward the limit too.
Deleting something turns off the shared answers that quote it
When you delete a source or an insight, a shared answer that quotes it stops working. Turning off a share link now also erases the copy of that answer.
Updated privacy policy
Our privacy policy and data processing addendum now describe signing in with a password, shared answers, what the weekly digest contains and what stays after you delete your account.
Security
We fixed security issues that we found in our own review of the code.
A new password signs you out everywhere else
When you set a new password through Forgot? on the sign-in page, you're signed out in every other browser, and the browser extension asks you to sign in again. You stay signed in where you set it.
You choose which workspaces you join
Signing in no longer adds you to every workspace someone invited your address to. An invite you didn't open from its email waits at the top of the app, showing who sent it, until you join or decline. The link in an invite email still takes you straight in.
Confirming your password asks for it
When you create an account with a password, the confirmation link now asks for that password once more, so nobody else can finish a signup for your address.
Long answers no longer stop mid-sentence
A long answer to a broad question could stop in the middle of a sentence, and was shared that way. Answers now have twice the room. If one still runs out, it ends at its last complete point and says that it stops there.
Security
We fixed several security issues that we found in our own review of the code.
Try a failed capture again
Sometimes Crossroad can't read something you captured. It now shows up in Sources marked as failed, with the reason. Click Try again and Crossroad reads it once more, so you don't have to capture it a second time.
Fewer captures fail
When reading a capture goes wrong, Crossroad now tries once more before it gives up.
No doubled insights after an update
Something you captured while we were updating Crossroad could be saved twice. It's now saved once.
Deleting your account also removes your shared links
When you delete your account, the workspaces that were yours alone are now erased completely, including any answers you shared as a link.
Security
We fixed two security issues that we found in our own review of the code.
Answers draw on more of your workspace
Ask now reads up to about 500 insights before it has to choose, so a question like “what do customers ask for most?” is answered from everything you've captured. Answers also arrive a few seconds sooner.
Invited colleagues go straight to your workspace
Someone you invite now opens straight into your workspace the first time they sign in, whichever way they sign in. They no longer get an empty workspace of their own first.
Themes update again in large workspaces
In a workspace with many insights, updating the themes could fail. It works again, in about a third of the time it used to take.
Long transcripts no longer fail
Adding a capture that produced a lot of insights at once, such as a long call transcript, could fail. It now goes through.
Invite someone to Crossroad
Know someone who would like Crossroad? Invite them from the account menu. They get access straight away, with a workspace of their own, and the email says it's from you. Inviting a colleague into your own workspace happens on the same page.
Crossroad in Dutch
A workspace that uses Dutch now gets the whole app in Dutch: every screen, button and message. The browser extension is still in English.
Settings and Statistics
Workspace settings are split in two. Settings holds what you can change, and the new Statistics page shows your usage and a history of what happened in the workspace.
Short captures get a real title
A short note without a title used to show up as “Untitled source”. It now takes its title from its own first line.
Dutch that reads as Dutch
Every Dutch text, from the sign-in screens and the emails to the Dutch sample data, was rewritten to read as if it was written in Dutch from the start.
Plain words for capturing
The app no longer talks about “OCR”, “highlighting” or “snipping”. It says what you do: select text, or draw a box.
Clearer help when you create an account
When you create an account with a password, the form now explains that we first email you a link to confirm it.
Draw a box from the extension
The extension's popup now has a “Draw a box on the page” button, so you don't need to remember the keyboard shortcut. It also lists the shortcuts as they work in your browser.
Get started in Dutch
If your browser is set to Dutch, the sign-in page, the welcome screen and your first capture are now in Dutch. You can switch language on the page.
No more cookie banner in the app
We removed the outside analytics service from the app, and with it the cookie banner. Our website counts visits without cookies.
Cleaner answers
Answers no longer include stray notes such as “(mentions=3)”.
Try Crossroad without an account
The live demo opens the real app on a workspace full of sample data. Ask it anything. Nothing you do there is saved.
A guided first capture
A new workspace now starts with one box. Paste something a customer said, see the insights Crossroad finds in it, then ask your first question about it.
Upload many files at once
In Capture insight, drop up to 20 notes, PDFs or images at once, and each one is captured. Tick Review before adding to check the results in your Inbox first.
Share an answer
Turn any answer into a read-only link, with the quotes and sources it rests on. You manage your links in Workspace settings, under Shared answers, and an admin can switch sharing off.
A complete export
Export now gives you your whole workspace in one zip file: every source and insight as a readable file, your themes, your screenshots and your own questions and answers.
Dutch or English per workspace
The first time you open a workspace, you choose its language. Summaries, themes, suggested questions, answers and emails follow it. Quotes always stay in the language they were said in.
Sign-in links get past mail filters
Some company mail filters open every link to check it, which used up your sign-in link before you clicked it. The link now opens a page with a button, and only your click signs you in.
Crossroad on your phone
Lists wrap so titles stay readable, wide tables scroll, buttons are easier to tap, and iPhones no longer zoom in while you type.
Long documents are read in full
A long PDF, such as a 20-page report, used to stop after the first pages. Crossroad now reads it from start to finish.
Easier email capture
Your workspace's email address now has a readable name, and the daily question tells you when something is waiting in your Inbox.
Smaller fixes
Every save in Workspace settings now confirms itself, and weeks start on Monday.
Forward emails to your workspace
Every workspace has its own private email address, which you find in Workspace settings. Forward a report, a thread or a note to it. Crossroad reads the email and its attachments, and the result waits in your Inbox for you to review. Only members of the workspace can send to it.
A daily question
Pick the days and the hour, and Crossroad emails you one question: “Anything worth keeping from today?” Reply, and your answer lands in your Inbox, no sign-in needed. It's off until you turn it on in Workspace settings.
A weekly overview
Pick a day and an hour, and each week Crossroad emails you what was captured, which topics are growing, the newest insights, who you heard from and what's still waiting in your Inbox. A week with nothing new is skipped. It's off until you turn it on in Workspace settings.
Review before adding
Tick Review before adding when you capture, and the insights go to a new Inbox first. Check them, fix a summary or drop one you don't want, then add the rest to your workspace.
The extension signs in the way you do
If you're signed in to Crossroad in your browser, the extension now connects by itself. If you're not, you can sign in with Google or with your email.
Sign in with a password
Next to Google and email links, you can now create an account with a password. Already have an account? Choose Forgot? on the sign-in page to add one. The sign-in page has a single email field for both: ask for a link, or use your password.
See how you sign in
Workspace settings now show the ways you can sign in, and let you connect or disconnect your Google account.
Crossroad asks who you are
Once you remove the sample data, Crossroad asks you to describe your company and what you want to learn. You can skip it, or fill it in later in Workspace settings.
“Market analyst” is now “expert”
One label for every outside voice who knows the field: an advisor, an analyst, or someone who used to work at a competitor.
One account, however you sign in
Signing in with an email link after using Google could create a second, empty account. Every way of signing in now leads to the same account.
Citations work with several sources
When an answer cited several insights at once, it showed codes instead of citations. Each one is now a numbered citation you can click.
See who an insight is about
Each insight now records whether it's about your own product, a competitor, another company or the market. Insights about others carry a small label, and the About filter shows them in one click. Insights about different companies are no longer merged into one. Describe your company in Workspace settings so Crossroad can tell them apart.
Sign in with a link by email
No Google account needed. Enter your email address and we send you a sign-in link. It works once, for 15 minutes.
One-click invites
An invitation email is now one link that signs your colleague in and adds them to your workspace in one step.
Connect the extension without signing in again
If you're already signed in on the web, connecting the browser extension takes one click. It now also works if you sign in with an email link.
Themes show up straight away
The Themes page shows your latest themes at once and updates them in the background, so you no longer wait for them.
Clearer confirmations
Confirmations now use Crossroad's own dialogs, deleting is marked in red, and deleting your account asks you to type DELETE first.
Answers look clean
Answers no longer show stray asterisks or lines. Italics and dividers now display properly.
Smaller fixes
Topic labels are no longer cut off mid-word, “1 insights” now reads “1 insight”, and the email that lets you into the beta now mentions signing in with an email link, not only Google.
Send feedback from the app
Choose Send feedback in the account menu to report a bug or share an idea. It goes straight to the founder, who can reply to you directly.
Filter Sources, search Themes
Sources can now be filtered by type and party, and sorted. Themes can be searched.
PDF upload paused
Uploading a whole PDF gave too many insights to be useful, so it's gone for now. To capture part of a PDF, draw a box around it with the extension.
Your export includes your conversations
Your data export now includes your questions and answers, and deleting your account removes them from shared workspaces too.
Start with sample data
New accounts open on a workspace filled with sample data about a made-up booking app, so you can ask questions in your first minute. One click removes it, and anything you captured yourself stays.
Your conversations in one column
On a computer, the Ask page lists your conversations in a column on the left, where you can start a new one, rename one or delete it.
Conversations are kept
Your questions and answers stay after a refresh. Pick up an old conversation where you left off, or delete it.
Clickable citations
Every claim in an answer carries a numbered citation. Click it to see the quote and where it came from.
No error messages during updates
While we update Crossroad, the app now waits a moment and tries again, instead of showing an error.
Get the extension from the app
The Ask page and the sidebar now show how to install the browser extension.
Updates without interruptions
We now update Crossroad without taking it offline, not even for a moment. Themes also update by themselves, so the Recompute button is gone.
Smaller fixes
Profile pictures from Google show up again, and the app no longer shows an outdated version after an update.
See the original capture
Every source can show exactly what was captured, as it came in. The app also works better on small screens.
A double click asks once
Clicking a suggested question twice no longer asks it twice.
Suggested questions
The Ask page suggests questions based on what's in your workspace, and refreshes them as it grows.
Set up the extension in one click
Installing the browser extension opens a welcome page that connects it to your account.
Smaller changes
The extension's menu item is now called “Save in Crossroad”, signing out moved to the account menu and asks first, and the sign-in and invite pages now match the look of the app.
Security
We tightened security across the app and the browser extension.
Invite your team
Invite colleagues to your workspace by email. Each invitation works once, and only for the address it was sent to.
Export or delete your data yourself
Download everything you captured, or delete your account and its data, straight from the app.
A simpler layout
Everything now lives in one sidebar, with Sources and Trash as pages of their own.